You're no idiot, of course. You know it's unhealthy to obsess about a
waiter's insulting remarks, and you're tired of hearing your "best
friend" remind you of your shortcomings. But when it comes to actually
confronting the verbal bullies in your life, you feel like your yellow
streak has turned into stripes. Don't swallow your pride just yet! The
Complete Idiot's Guide to Verbal Self-Defense, by best-selling author
Dr. Lillian Glass, shows you how to take control of the situation. In
this Complete Idiot's Guide, you get:
Concrete steps for becoming aware of your own vocal cues. Proven techniques for responding to verbal challenges Helpful tips for defending yourself against verbal abuse. Commonsense advice on when not to respond to a verbal attack Valuable insights into why some people lash out verbally.
Lillian J. Glass «The Complete Idiot's Guide to Verbal Self-Defense» Alpha ISBN 978-0028627410 (July 7, 1999) 1 edition pdf 352 pages 15.5 MB
